Terms of Service
Last updated on February 16, 2018
Loyal Maid Ltd Local Domestic Cleaning and Handyman Services - Home & Commercial Cleaning services Terms of Service
For a great experience here is what you need to know!
Cleaning Supplies: We bring all the cleaning supplies/does not apply to regular cleaning.
Arrival Window: All booking slots please allow a 2-hour arrival window. For example, if you choose 10:00AM – 12:00PM, that is the 2-hour arrival window in which we may arrive. If under the rare circumstance we are running late our crew will call or text you.
** Cleaning Time: The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time at an hourly rate or prioritize our cleaning.
Late Cancellations: For all recurring cleanings a £20 fee will be charged if our technicians are unable to access the home or there is a cancellation after 5 pm the day before your service. For all one time cleanings, a £50 cancellation fee will be charged if the technicians are unable to access the home or if there is a cancellation after 5 pm the day before your service. We reserve the right to refuse cleaning of your home if we encounter anything that could cause danger to our technicians. This could include but is not limited to mold, hoarding, abnormal buildup, etc.
You must report any problems within 24 hours in order to take advantage of our Loyal Maid Ltd Quality Clean Guarantee.
1. Standard Cancellation Fee:
Loyal Maid Ltd Local Domestic Cleaning and Handyman Services reserve the right to assess a £50 cancellation fee if a clean is cancelled after 5 pm the day before your service. We reserve time especially for you and are often unable to fill the vacant timeslot. Please be sure to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all lock-outs.
2. Cleaning Supplies / Equipment
Loyal Maid Ltd Local Domestic Cleaning and Handyman Services provide products and nearly all equipment required for cleaning your home. It is required that your home has running water and working electric outlets. We reserve the right to charge our standard cancellation fee if we are not provided with running water or electricity. Our technicians are not allowed to climb past the second step of a step stool. If you would like us to use speciality products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions. We are not responsible for ANY damage caused by cleaning products provided by the customer.
3. Cleaning Guarantee
Our work is done to demanding specifications and we will provide a 48-hour guarantee. This guarantee covers any work under Maintenance Housekeeping for ongoing service OR under Full-Service Housekeeping on an initial or move out service. This only applies to whole home cleanings and not hourly services. It is your responsibility to notify the company of any problem within this time period; a phone call, email, or satisfaction survey response will be sufficient. We will come back to your house for an inspection and correct the problem as soon as our schedule allows. A discount will only be given after the re-clean if you are still completely unsatisfied. We will make every effort to be reasonable, but your house will not be re-cleaned if there is evidence family members, contractors, or pets dirtied newly washed floors, mirrors, etc.
Booking a service online doesn’t guarantee you a spot for that date/time. Your booking is not confirmed until you have completed a confirmation phone call and received a confirmation email.
5. Price & Time Adjustments
If the pricing calculator underestimates the price of your cleaning and the condition of your home is worse than predicted we do have permission to either adjust the price or refuse the service. You will be notified by our technicians or by our management if they do not have time to complete the cleaning in the time allotted via our confirmation phone call. You will have the option to either have them prioritize the areas you would like or to extend the cleaning at our hourly rate.
Loyal Maid Ltd will provide invoices upon completion of the service. The Invoices we usually sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and eight per cent (8%) or £40 per month of the total amount due.
We have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified by our technician, or left a note, and given a phone call. Reimbursement will be made up to £250 with a copy of your replacement receipt or a quote on the replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to Loyal Maid Ltd service begins. We reserve the right not to touch an item. Reimbursement for items over £250 may be handled by our insurance company. All damage must be reported within 24 hours. We will contact you after notification. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.
The best protection is a precaution. Please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them. You are protected from theft by a Janitorial Bond. If theft is suspected, our bond requires that you file a police report with your local authorities before contacting Loyal Maid Ltd Local Domestic Cleaning and Handyman Services.
9. Direct Hiring of Our Cleaning Technicians
Loyal Maid Ltd Local Domestic Cleaning and Handyman Services invest heavily in procurement to find quality cleaners. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employee referral fee of £500.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.
Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Loyal Maid Local Domestic Cleaning and Handyman Services is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Royal Maid Local Domestic Cleaning and Handyman Services (when applicable), but also by the United Kingdom and Local Laws.
10. Employee Safety
Loyal Maid Ltd Local Domestic Cleaning and Handyman Services reserve the right to remove its cleaners from your home should the environment become unsafe, our cancellation policy will apply.
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Royal Maid Local Domestic Cleaning and Handyman Services reserves the right to remove its cleaners from your home. If a cleaner leaves your home prior to completion, Royal Maid Local Domestic Cleaning and Handyman Services will charge you a pro-rated expense based on work performed. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
12. Right to Refuse Service
Cleaning Technicians have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the standard cancellation fee.
We require all non-decorative items to be picked up off of the floor and furniture that is not normally used to store items. Our rule of thumb is that the cleaners have 60 seconds to organize in each room or they are to pile any clutter in one are and clean around it.
Our techs do not clean dishes or any eating utensils.
15. Large and Heavy items
For safety and liability reasons, Loyal Maid Ltd Local Domestic Cleaning and Handyman Services will not allow its Cleaning Professionals to lift or move heavy items or furniture.
16. Satisfaction Policy
Loyal Maid, Local Domestic Cleaning and Handyman Services cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a speciality. Loyal Maid Ltd Local Domestic Cleaning and Handyman Services does not provide mold remediation and cannot be liable for any mold-related risks in a client home. Loyal Maid Ltd Local Domestic Cleaning and Handyman Services do not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
We charge a £5 parking fee for homes downtown where a free parking spot cannot be provided.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials
(information or software) on Loyal Maid Ltd web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Loyal Maid Ltd web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Loyal Maid Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Loyal Maid Ltd web site are provided “as is”. Loyal Maid Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Loyal Maid does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Loyal Maid Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Loyal Maid Ltd Internet site, even if Loyal Maid or a Loyal Maid authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Loyal Maid Ltd web site could include technical, typographical, or photographic errors. Loyal Maid Cl does not warrant that any of the materials on its web site are accurate, complete, or current. Loyal Maid may make changes to the materials contained on its web site at any time without notice. Loyal Maid Ltd does not, however, make any commitment to update the materials.
Loyal Maid Ltd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Loyal Maid Ltd of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Loyal Maid web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.
General Terms and Conditions are applicable to Use of a Web Site.